As parents will know, education has changed radically since our childhoods. While millennials may recall a time when they got reprimanded for bringing a phone to class, tablets are now the norm in classrooms - acting as interactive educational tools. IT classes are now coding lessons, and the old "school computer" has been replaced by personal laptops. 

While it might not trigger a passionate discussion around a dinner table, there’s no doubt insurance is a necessary part of life. Whether you drive a car, own or rent a house, or booked a holiday - it’s likely that we’ve had to pay for insurance at some point in our lives. And it is that necessity that drives the value of the industry, which stood at $5.8 trillion in 2020. 

When people talk about digitization and digitalization, it’s easy to think they are essentially discussing the same concept. Even those uttering those words may be making the same assumption. However, there are a few small but significant differences between the two terms.